Refunds & Credits Policy

StatusEffective · 11 August 2026

EntityAngela Saville as trustee for the G & A Saville Family Trust trading as evermoves, ABN 85 337 091 524 — 114k Cawley Street, East Corrimal NSW 2518

Version2026-08-11

Last updated: 11 August 2026

1. AUSTRALIAN CONSUMER LAW GUARANTEES

Nothing in this policy, our Terms of Use, Subscription Terms, or Participant Waiver excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL). Those guarantees cannot be excluded and apply to our digital subscriptions, class packs, programs, and any physical goods purchased through our online shop.

We do not have a blanket "no refunds" policy. If a service or product does not meet a consumer guarantee — for example, a major failure to provide a service with due care and skill — you are entitled to a remedy under the ACL, which may include a refund, regardless of anything said elsewhere on our website or app.

2. SUBSCRIPTIONS

Subscription fees are charged in advance and renew automatically until you cancel (see /legal/subscription).
Cancelling stops future billing but does not itself refund the current billing period, except where the ACL requires a remedy (for example, if you were unable to access the service due to our fault).
If you believe you are entitled to a refund under the ACL, contact us at info@evermoves.com.au and we will assess your request within 5 business days.

3. CLASS PACKS & CREDITS

Class-pack credits do not expire unless an expiry period is clearly stated at the time of purchase.
Where a pack does carry an expiry, we will provide reasonable notice before credits lapse and will consider a reasonable extension on request — for example, where illness, injury, or absence prevented you from using your credits. We do not treat expiry as a way to keep payment for services you were unable to receive.
Unused credits are not automatically refunded on cancellation of your account, but the ACL guarantees above still apply if a pack was not supplied with due care and skill.

4. PROGRAMS & ONE-OFF PURCHASES

Paid programs and one-off digital purchases follow the same ACL guarantees above. Contact us if a program was materially different from its description, or was not delivered as purchased.

5. PHYSICAL GOODS

Where you purchase physical goods through our online shop, evermoves is the seller of record (Stripe is our payment processor, not the seller). ACL guarantees of acceptable quality, fitness for purpose, and matching description apply to these goods and cannot be excluded. To request a return or refund for a physical good, contact info@evermoves.com.au with your order number; we will process eligible returns and refunds through Stripe to your original payment method.

6. HOW TO REQUEST A REFUND

Email info@evermoves.com.au with your account email, what you purchased, and why you believe a refund is due. We aim to respond within 5 business days. If we decline a request and you disagree, you can contact the ACCC or NSW Fair Trading for guidance on your rights.

7. GOVERNING LAW

This policy is governed by the laws of New South Wales, Australia, and does not limit any right you have under the Australian Consumer Law.